FREQUENTLY ASKED QUESTIONS (FAQ's)

WHAT VEHICLE OPTIONS DO I HAVE WHILE MY CAR IS IN THE BODY SHOP?

Flannery Auto Mall has rental and loaner vehicles available for you when your vehicle is in for collision work. Just let one of certified technicians know that you will need something to drive while your vehicle is in for work.

DO I HAVE TO PAY A DEDUCTIBLE?

If your insurance coverage requires that you pay a deductible you will have to do so when you pick up your vehicle after repairs are completed.

HOW ARE THE TECHNICIANS AT FLANNERY AUTO MALL BODY SHOP TRAINED AND CERTIFIED?

Our technicians are GM Certified as well as State Certified to work on all makes and models.

HOW LONG DO COLLISION REPAIRS TAKE?

Our Body Shop will work hard to repair your damaged vehicle promptly. However, the time it takes to make the necessary repairs will vary depending on the damage to the vehicle and the availability of the parts needed. You can trust that the professionals at Flannery Auto Mall will provide you with updates. If you have any questions during the repair process, feel free to reach out to our team.

DO I HAVE TO SET UP AN APPOINTMENT FOR AN ESTIMATE?

No. At Flannery Auto Mall, we understand life gets busy and you may not have time to call and make appointment. If that's the case, simply drop by and one of our technicians would be happy to assist you. However, if you'd feel more comfortable making an appointment we'd be happy to help you set up a time.

HOW DO I GET A COPY OF AN ACCIDENT REPORT?

When filing an insurance claim, your insurance company will most likely request a copy of the Police Accident Report as part of the insurance claim process. If you need to obtain a copy of this report for your own use, or for your insurance company's claim, contact the offices of the police department that responded to your accident.

SHOULD I CALL MY INSURANCE COMPANY BEFORE THE WORK IS DONE?

It is very important to call your insurance company after the accident and before any work is done. Your insurance company will most likely need a police report, body shop estimate, and pictures of the vehicle before the work is done. That's why it's important to contact them before anything is done to your vehicle.

CAN YOU MATCH MY PAINT COLOR?

Of course! Our paint technicians have an extensive mixing system that can get a precise match to your car's existing paint.

SHOULD I REPLACE MY CHILD'S CAR SEAT AFTER A COLLISION?

Yes. It is recommended by National SAFEKIDS Network that you replace any car seat that has been in a vehicle during a collision.

CAN I WASH OR WAX MY VEHICLE AFTER IT'S BEEN PAINT BY FLANNERY AUTO MALL BODY SHOP?

Yes! However, if you are going to wash your car we recommend that you use a mild soap and a soft cloth/sponge. We also recommend that you avoid commercial car washes for at least 30 days as the stiff brushes and super jets can scratch the finish. As far as waxing goes, we recommend that you do not wax your vehicle for at least 30 days as well -- this gives your paint enough time to cure. The care you give your vehicle will determine how the paint will look for years after it has cured.